Troubleshooting recipe support

Behavior	Things to try or confirm
Cannot use Station Experion's main operator interface. Station presents information using a series of displays. See also: display. to control an HC900 or UMC800. The commands appear to have no effect.	Ensure that the application has been installed correctly and that all prerequisites have been met. Make sure the UMC800SP.exe task is running.
Downloading/uploading a stored recipe or SP The setpoint parameter of an analog point. The desired value of a process variable. Setpoint (SP) is an analog pointparameter, and the value is entered by the operator. The setpoint can be changed any number of times during a single process. The setpoint is represented in engineering units. See SP in the Control Builder Parameter Reference. See also: analog point, parameter, process variable. profile fails and causes an alarm An indication (visual and/or audible) that alerts an operator at a Station of an abnormal or critical condition. Each alarm has a type and a priority. Alarms can be assigned either to individual points or for system-wide conditions, such as a controller communications failure. Alarms can be viewed on a Station display and included in reports. Experion classifies alarms into the following types: - PV Limit - Unreasonable High and Unreasonable Low - Control Failure - External Change. to be raised in Station.	Ensure the selected controller Also known as remote terminal unit, RTU. A generic term for a device that is used to control and monitor one or more processes in field equipment. The most common control and monitoring device in an access control and security system is an access control panel. Other devices include security monitoring panels, elevator controllers, and fire monitoring devices. Controllers include programmable logic controllers (PLCs), loop controllers, bar code readers, and scientific analyzers. See also: C200 controller, control processor, CPM, hybrid controller, network node controller, PLC. is a valid HC900/UMC800. Check that the server The computer on which the Experion database software and server utilities run. See also: Experion server TPS. can communicate with the controller, that is, the controller status is OK. If performing a download, ensure the target programmer has an SPP function block Also known as FB. An executable software object that performs a specific task, such as measurement or control, with inputs and outputs that connect to other entities in a standard way. They can be connected and grouped together to construct simple or complex control strategies. You can view function blocks as a symbol, configuration form, as part of a strategy, or as a user-defined view in an operator schematic. See also: function block configuration form, function block faceplate, function block symbol.. Ensure the controller is in 'Run' mode (set on the controller hardware). Check the server log for error messages.
The 'Clone a Profile' dialog box does not let me select the correct profile.	Check that each profile has a unique name. If this is not the case, then the dialog box will only select the first profile and clone this one.
Cannot enter a point name on the SPP Summary page.	Ensure that the HC900 and UMC800 channel The communications port used by the server to connect to a controller. Channels are one slot, point, or screw terminal of an I/O device for a single I/O value, and are defined using the Quick Builder tool.(s) are out of service when entering the point names.
Downloading a program from the SPP Program page fails and causes an alarm to be raised in Station.	As per 'Download profile' (above). The SP programmer must be in 'Ready' or 'Hold' state to edit segments. Ensure all parameter Also known as point parameter. A unit of information about a point. For example, an analog point includes parameters such as process variable parameter (PV), output parameter (OP) and setpoint parameter (SP). See also: analog point, output parameter, point, process variable, setpoint parameter. have valid values for example, restart rate and jog segment not zero. Check the server log for error messages.
The command issued to an SPP programmer appears to have no effect.	Some actions require the SP programmer to be in a certain state, for example, 'Clear' is not valid when the programmer is in 'Run.'
The trend A display in which changes in value over time of one or more point parameters are presented in a graphical manner. See also: display, point parameter. does not display the program history or the ideal profile.	Check that a point has been built and specified for the SP programmer. Ensure that HC900 and UMC800 channel(s) are enabled and the point has 'Scanning and Control enabled' set. Ensure you are licensed for Fast and Extended history The type of history that collects 1-hour, 8-hour, and 24-hour snapshots of point parameter values. Compare: exception history, fast history, standard history. See also: history, point parameter. collection. Check that the point parameters have been configured properly and are collecting history. Make sure the point is not in alarm. The point range should be large enough to cover the output of the programmer.
The program history does not look like the ideal profile.	An 'Advance' command causes the programmer to advance to the next segment. This causes a 'gap' in the history values and results in the running program to be 'distorted.'
The trend draws fewer segments than in the SP program.	The end of the program is taken as the first segment with a length/rate of zero Ensure that your program only contains these types of segments at the end of the program. To check this, you can upload the program in the SPP Program page. Check the server log for error messages.

Cannot use Station Experion's main operator interface. Station presents information using a series of displays. See also: display. to control an HC900 or UMC800. The commands appear to have no effect.

Ensure that the application has been installed correctly and that all prerequisites have been met.
Make sure the UMC800SP.exe task is running.

Downloading/uploading a stored recipe or SP The setpoint parameter of an analog point. The desired value of a process variable. Setpoint (SP) is an analog pointparameter, and the value is entered by the operator. The setpoint can be changed any number of times during a single process. The setpoint is represented in engineering units. See SP in the Control Builder Parameter Reference. See also: analog point, parameter, process variable. profile fails and causes an alarm An indication (visual and/or audible) that alerts an operator at a Station of an abnormal or critical condition. Each alarm has a type and a priority. Alarms can be assigned either to individual points or for system-wide conditions, such as a controller communications failure. Alarms can be viewed on a Station display and included in reports. Experion classifies alarms into the following types: - PV Limit - Unreasonable High and Unreasonable Low - Control Failure - External Change. to be raised in Station.

Ensure the selected controller Also known as remote terminal unit, RTU. A generic term for a device that is used to control and monitor one or more processes in field equipment. The most common control and monitoring device in an access control and security system is an access control panel. Other devices include security monitoring panels, elevator controllers, and fire monitoring devices. Controllers include programmable logic controllers (PLCs), loop controllers, bar code readers, and scientific analyzers. See also: C200 controller, control processor, CPM, hybrid controller, network node controller, PLC. is a valid HC900/UMC800.
Check that the server The computer on which the Experion database software and server utilities run. See also: Experion server TPS. can communicate with the controller, that is, the controller status is OK.
If performing a download, ensure the target programmer has an SPP function block Also known as FB. An executable software object that performs a specific task, such as measurement or control, with inputs and outputs that connect to other entities in a standard way. They can be connected and grouped together to construct simple or complex control strategies. You can view function blocks as a symbol, configuration form, as part of a strategy, or as a user-defined view in an operator schematic. See also: function block configuration form, function block faceplate, function block symbol..
Ensure the controller is in 'Run' mode (set on the controller hardware).
Check the server log for error messages.

The 'Clone a Profile' dialog box does not let me select the correct profile.

Check that each profile has a unique name. If this is not the case, then the dialog box will only select the first profile and clone this one.

Cannot enter a point name on the SPP Summary page.

Ensure that the HC900 and UMC800 channel The communications port used by the server to connect to a controller. Channels are one slot, point, or screw terminal of an I/O device for a single I/O value, and are defined using the Quick Builder tool.(s) are out of service when entering the point names.

Downloading a program from the SPP Program page fails and causes an alarm to be raised in Station.

As per 'Download profile' (above).
The SP programmer must be in 'Ready' or 'Hold' state to edit segments.
Ensure all parameter Also known as point parameter. A unit of information about a point. For example, an analog point includes parameters such as process variable parameter (PV), output parameter (OP) and setpoint parameter (SP). See also: analog point, output parameter, point, process variable, setpoint parameter. have valid values for example, restart rate and jog segment not zero.
Check the server log for error messages.

The command issued to an SPP programmer appears to have no effect.

Some actions require the SP programmer to be in a certain state, for example, 'Clear' is not valid when the programmer is in 'Run.'

The trend A display in which changes in value over time of one or more point parameters are presented in a graphical manner. See also: display, point parameter. does not display the program history or the ideal profile.

Check that a point has been built and specified for the SP programmer. Ensure that HC900 and UMC800 channel(s) are enabled and the point has 'Scanning and Control enabled' set.
Ensure you are licensed for Fast and Extended history The type of history that collects 1-hour, 8-hour, and 24-hour snapshots of point parameter values. Compare: exception history, fast history, standard history. See also: history, point parameter. collection.
Check that the point parameters have been configured properly and are collecting history.
Make sure the point is not in alarm.
The point range should be large enough to cover the output of the programmer.

The program history does not look like the ideal profile.

An 'Advance' command causes the programmer to advance to the next segment. This causes a 'gap' in the history values and results in the running program to be 'distorted.'

The trend draws fewer segments than in the SP program.

The end of the program is taken as the first segment with a length/rate of zero Ensure that your program only contains these types of segments at the end of the program. To check this, you can upload the program in the SPP Program page.
Check the server log for error messages.